Every Relationship Matters: Using the Power of Relationships to Transform Your Business, Your Firm, and Yourself

Learn how to harness the power of relationships-with yourself, clients, and colleagues-to help you define and achieve professional and personal success. In this updated second edition, author Peter Rouse provides a framework to guide you in instituting reflection and change in your life in order to build and maintain relationships. Although the author uses lawyers and law firms as examples, anyone interested in utilizing relationships with clients and colleagues to improve their business or themselves will benefit from this book. Topics include: *Identify your firm's true values and discover what qualities are needed to develop them further*Learn to value and appreciate clients as a means for positive change*Discover how to handle responsibility and blame in a client-focused perspective*Change your self-perception and improve your perception of the world*Learn how your workspace can effect client-perception*Recognize and embrace change as an opportunity for growth within the firm*Understand important skills of self-management and learn to listen to physical signals*Learn simple behavioral techniques to build trust and lasting relationships*Promote the conditions within your firm that will allow relationship building to flourish