ServiceNow Automation

The only book you need by your side when automating ServiceNow within your IT organization. About This Book * Discover how to automate complex tasks on remote computers quickly and reliably. * Learn how to fully utilize the skills and knowledge of your entire organization without increasing costs or labor. * Master the skills needed to run orchestration-specific workflow activities with ServiceNow Who This Book Is For ServiceNow system administrators who would like to automate their processes. Some experience building workflows in ServiceNow is expected. ServiceNow scripting or equivalent knowledge would be helpful. What You Will Learn * Understand the Importance and the power of automation. * Replace unstructured work patterns with intelligent workflows. * Identify the components of the ServiceNow user interface. * Learn to automate and align business service workflows across the organization in support of the core mission. * Perform an objective-based analysis that delivers a business case presenting the costs and benefits associated with migrating from legacy solutions to ServiceNow In Detail ServiceNow helps organizations create a modern work environment by making daily activities service-oriented and streamlining the delivery and management of services. Automating these processes and tasks remains at the heart of what ServiceNow does and learning how to automate ServiceNow is critical in putting enterprise-level service management to work. This book shows exactly how IT organizations can automate complex tasks on remote computers quickly and in a secure manner. We will cover various facets of automation and take a multi-system approach with examples ranging from VMware, Amazon EC2, and Active Directory to configuring Puppet and Chef automation. Style and approach A new breed of infrastructure automation products has emerged that transforms infrastructure into code. Yet, as powerful as these products are, it is challenging to integrate the code developed in them into the processes required to govern enterprise infrastructures. So, even simple infrastructure changes remain risky, as IT is uncertain as to how a modification to one part of the infrastructure may impact another part. Without proper governance, the reliability of the infrastructure suffers and IT cannot deliver the quality of service expected by the business.