Your Technology Outreach Adventure: Tools for Human-Centered Problem Solving

From straightforward internet access to elaborate makerspaces, libraries have taken center stage when it comes to providing free access to technology to those who visit their physical spaces. But how about people who don't walk into a library? How do we ensure those members of the community are also being reached by technology programming? It's time to launch an adventure! Berman, named an ALA Emerging Leader and Library Journal Mover & Shaker, provides readers with a comprehensive plan for creating and implementing successful technology-based outreach. She also teaches readers design thinking skills that can enable library staff to become creative problem solvers. Sharing the methods and experiences of her team at San Jose Public Library, Berman's guide presents numerous real-world case studies, including videomaking in a skate park, e-readers for seniors, popup mobile makerspaces, and simple circuits in middle school, that will inspire readers to move technology beyond the walls of the library; offers dozens of design thinking exercises, such as rapid prototyping, empathy mapping, and logic models, as part of a start-to-finish model for developing a new program concept; discusses the origins of and reasons behind the digital divide, then shares outreach fundamentals and best practices that will help ensure success; and provides information about ways to connect with the community, perform evaluation, offer STEM programming, and additional resources. This guide will empower libraries to design and prototype technology-based outreach ideas safely, quickly, and with confidence, leading to better service for all members of the community.